Your cart
Close Alternative Icon
Click here to start a Custom Chapter Order Click here to start a Custom Chapter Order

FAQ

Can I return or exchange an item I have ordered?

To return or exchange an item, send your invoice with the package to: DPhiE Designs 108 Madison Street, St. Louis, MO 63102. Please send information about the merchandise to be returned or exchanged and indicate if you are returning the item for a refund or exchanging it for a different color or size. Please fill out the return exchange form that is included in your original package. Shipping and handling fees are not refundable. Prices are subject to change without notice. You have 30 days to return or exchange an item. If the item purchased was a gift during the holiday season you have 30 days starting January 1 to make any returns or exchanges.

I did not receive the item I ordered?

Please contact us immediately at 215-437-0221 or at shipping@dphiedesigns.com and we will work with you on sending out the correct item or size. When the item arrives, your package will also include a return shipping label for returning the incorrect item. You will incur no additional expense on your part for an error made on our part.

Can I track my order?
Down Arrow Icon Minus Icon

Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!

Where do you ship to?
Down Arrow Icon Minus Icon

Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!

What are your shipping rates?
Down Arrow Icon Minus Icon

Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!

How long will it take to receive my order?
Down Arrow Icon Minus Icon

Orders can take up to 7-10 business days from the day it is placed to ship and deliver. You will receive a shipping notification (via email or text) when your order ships with information to track your order. Shipping transit times vary depending upon location and the shipping service selected at checkout.